BEC商务英语（中级）写作模拟试卷168
小作文
1. You are the Customer Service Manager in a large company. You have been informed that a member of your staff often treated customers impolitely.
Write him a memo about the problem:
saying how he behaved in the past
describing the negative effect on the company
asking for a talk about the problem.
Write 40-50 words.
MEMO
To: Jackie Wilson
From: Customer Service Manager
Subject: Bad Behaviour
To: Jackie Wilson
From: Customer Service Manager
Subject:Bad Behaviour
Mr. Wilson,
I have been informed that you treated customers impolitely, and more and more customers have made complaints. You should notice such bad behaviour would bring about negative effects on the company. Because of your bad behaviour, customers will be lost and we will suffer great losses.
Come and see me tomorrow at 2 p. m. in my office.
Thank you.
解析：
大作文
2. You work in the Customer Services Department of an induction cooker company. You have been asked to prepare a report for your department manager about customers’ complaints.
Look at the information below, on which you have already made some handwritten notes.
Then, using all your handwritten notes, write your report.
Write 120-140 words.
Report on Customer Complaints
INTRODUCTION
This report aims to present the reasons for customer complaints about induction cookers of our company from April to June in 2012.
FINDINGS
The number of customer complaints we received in April was 260. Then it increased to 370 in May because of the plug leakage of some products. In June, this number reduced because of the recall of those defective products.
The reasons for complaints from April to June were analysed as follows:
Firstly, the company received complaints for defective products. This situation became better in June.
Secondly, some staff has poor maintenance techniques: considering it, our company has planned to train employees next month.
Finally, customers complain for bad manners of Customer Hotline staff. In order to solve this problem, regular performance evaluation should be carried out as soon as possible.
CONCLUSIONS
After analysing the reasons for different customer complaints, many measures have been taken to improve customers’ unsatisfaction.
解析：
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