BEC商务英语（中级）口语模拟试卷211
初试
1.In this part the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
1. What means of advertising do you think businesses now tend to choose?
Nowadays, along with the burgeoning development of information technology and the Internet, more and more businesses tend to choose the means of Internet advertising to publicize their products, as it is more cost-effective.
2. What is the importance of sending suitable staff to the meeting?
Different meetings own different problems to solve and decisions to make. The staff who gets familiar with the meeting contents can give quick responses, and comprehend the points effectively. Some staff with excellent communication skills can react actively to the problems occurred in the meeting. Thus the meeting can be run smoothly and successfully.
3. Do you think it is a good idea to employ the family members in your company?
Yes; Yes, I think to employ family members in my company is a good idea, because people who have kinship are easier to come into agreement on certain issues, and they can work toward the same goal more readily.
No: No, I don’t think it’s a good idea to employ family members in my company. You know, if the family members violate the company’s rules and regulations, it’s hard for me to punish them as I punish other employees.
4. Which industry should increase the remuneration of developing knowledge?
As I see it, currently in China, those who are engaged in education and scientific research are underpaid; they should be given more remuneration. As you know, such professions demand higher level of professional knowledge, and accumulating the necessary skills and knowledge for such career is costly and expensive.
解析：
小型演讲
2.In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
A WHAT IS IMPORTANT WHEN … ?
Dealing with complaints from clients
Offering an apology
Suggesting a solution to the problem
B WHAT IS IMPORTANT WHEN … ?
Setting prices for new products
Production costs
Competitors’ prices
C WHAT IS IMPORTANT WHEN … ?
Aiming to reduce staff turnover
Financial incentives
Career structure
If you choose topic A: What is important when dealing with complaints from clients?
Dealing with complaints from clients is a significant aspect when implementing effective customer service. Once we got complaints, there must be something we’ve done wrong. The first thing we should do is to offer an apology to our client, so as to show our sincerity and respect, letting the client know that we’ve made their need as the top priority. Then we should put forward solutions to tackle this problem, showing that we are positive to face their feedback, instead of avoiding and neglecting. But these are not enough, we still have to follow up the process. We can make phone calls, writing them letters to know how our solution works. Customers will feel satisfied with the serious
本文档预览：3500字符，共9865字符，源文件无水印，下载后包含无答案版和有答案版，查看完整word版点下载
