BEC商务英语（中级）写作模拟试卷202
小作文
1. You are a manager in a large company. You have been informed that a member of your staff often arrives late for work.
Write him a memo about the problem:
saying how often the member of staff arrives late
describing the effect on other staff
suggesting what the member of staff should do about the situation.
Write 40-50 words.
MEMO
To: P. Jones
From:
Date: 21 November 2002
Subject: Lateness
To: R Jones
From: Luisa Gambon
Date: 21 November 2002
Subject: Lateness
Mr. Jones,
I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank you
解析：
大作文
2.You work in the Customer Services Department of a mail-order company.
You have been asked to prepare a short report for your line manager about complaints.
Look at the information below, on which you have already made some handwritten notes.
Then, using all your handwritten notes, write your report.
Write 120-140 words.
Report on customers’ complaints
Introduction
This report sets out to analyze the reasons of customers’ complains presented in 2002.
Findings
The customers’ complaints that the company had received in January was 300 and then
rose to 540 due to an unexpected computer system breakdown. After order system had
been introduced, the complaints received in March declined to 230.
Several reasons were found and evaluated.
Firstly, wrong delivery contributed to 16%, which tended to be fewer in March.
Secondly, the time spent on delivery resulted in customers’ complaints. Company decided
to hire more staff to solve this problem.
Thirdly, customers claimed that they felt unsatisfactory about product quality. New quality
control system is being implemented.
Conclusion
The company is making efforts to improve their products satisfaction.
解析：
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