BEC商务英语（高级）口语模拟试卷118
初试
1.In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
1. How important is the central leadership within a team?
It’s very important. You need someone with managerial skills to lead within the team: he should be able to see the overall picture of the work being done, to engage others, to coordinate interpersonal relationship and to organize resources effectively. Without such a central leadership, the team cannot function properly, efficiently and effectively.
2. How can a balance be kept /struck between growth and environmental protection?
Well, in order to strike a balance between economic growth and environmental protection, the first and foremost thing to do is to strengthen the public awareness of environmental protection. Secondly, some practical measures should be adopted, including implementing rules and regulations regarding the punishment of those enterprises which breach environmental protection laws, subsidizing those companies which initiate strategies to upgrade their equipment in order to save energy, and encouraging economic entities to produce environment-friendly products.
3. Can you tell me how to deal with customer enquiries on the phone?
When dealing with customer enquiries on the phone, first we should ask about the name and organisation of customer, the product or service he /she needs, and the model of the product or service. Then we’re supposed to assure the customer of the quantity we are able to supply and the delivery schedule. What’s more, the price terms and the method of payment should also be discussed.
解析：
小型演讲
2.In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
A: Quality control: the importance to a company of monitoring the quality of its goods and services
B: Information management: how to ensure that information is managed effectively within a company
C: Financial planning: the factors involved in deciding on appropriate pricing strategies
A. Quality control: the importance to a company of monitoring the quality of its goods and services
Effective management of goods and services will contribute to high sales volume in the long run. If a company has a standard monitoring system, the goods and services are doomed to be high-quality When it comes to the choice of a potential vendor, a record of consistent quality and service will be the first thing to consider. The existing customer is more likely to keep purchasing from the same supplier, if the goods and services are satisfying. In this way, a company can build up its loyal and enduring customer base. Furthermore, new potential customers will be attracted due to the good reputation, so that the sales figures will constantly increase. As is shown above, company will definitely benefit from its effort in monitoring the quality of goods and services.
B. Information management: how to ensure that information is managed effectively within a company
Information means life and death to a company. Confidential information must be securel
本文档预览：3500字符，共11647字符，源文件无水印，下载后包含无答案版和有答案版，查看完整word版点下载
