专升本英语（阅读理解）模拟试卷25
阅读理解
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer\’s claim for it, the first step is to present the warranty , or any other records which might help, at the store of purchase. In most cases, this action will produce results.
However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the \\
1.When a consumer finds that his purchase has a fault in it, the first thing he should do is to______.(D)
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of purchase
D. show some written proof of the purchase to the store
解析：根据文章第一段中the first step is to present the warranty(保单)，or any other records which might help，at the store of purchase，故选D。
2.If a consumer wants a quick settlement of his problem, it’ s better to complain to______.(B)
A. a shop assistant
B. the store manager
C. the manufacturer
D. a public organization
解析：根据文章第二段中is to complain directly to the store manager．In general，the “higher up” the consumer takes his or her complaint，the faster he or she can expect it to be settled，故选B。
3.The most effective complaint can be made by______.(B)
A. showing the faulty item to the manufacturer
B. explaining exactly what is wrong with the item
C. saying firmly that the item is of poor quality
D. asking politely to change the item
解析：根据文章第四段中Complaining is usually most effective when it is done politely but firmly，and especially when the consumer can demonstrate what is wrong with the item in question，故选B。
4.The phrase \\(A)
A. meet the standard of
B. realize the purpose of
C. fulfill the demands of
D. keep the promise of
解析：第一段第一句话指出如果消费者发现他(或她)所买的产品有缺陷或其他方面不符合生产商所声称的质量标准时，他们可以去所购买物品的商店里出示保单或其他证明。通过对文章的理解可知“live up to”意思为“meet the standard of”，故选A。
5.The passage tells us______.(B)
A. how to settle a consumer’s complaint about a faulty item
B. how to make an effective complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
解析：根据文章总体结构来看，文章讲了顾客怎样对买到的不合格产品进行有效的投诉，因此B选项为正确答案。
Now custom has not been commonly regarded as a subject of any great importance. The inner workings of our own brains we feel to be uniquely worthy of investigation, but custom, we have a way of thinking, is behavior at its most commonplace. As a matter of fact, it is the other way around. Traditional custom, taken the world over, is a mass of detailed behavior more astonishing than what any one person can ever in individual actions. Yet that is a rather trivial(微不足道的)aspect of the matter. The fact of first-rate importance is the predominant role that custom plays in experience and in belief and the very great varieties it may manifest.
No man ever looks at the world with pristine(质朴的, 纯洁的)eyes. He sees it edited by a definite set of customs and institutions and ways of thinking. Even in his philosophical probing he cannot go behind these Stereotypes ; his very concepts of the true and the false will st
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